Computer Support

Computers and devices can be difficult. Here are some resources to help you with your equipment.

Student WiFi Access

Connecting to the internet at each campus can be done through the Student WiFi network. Please speak with your educator to get the latest password, as it can change. You can connect your laptops, phones, and tablets to this network.

Some older devices may have trouble connecting to the network, and some laptops may require software updates to successfully connect. Unfortunately, we can’t actively provide technical support of your personal devices.

Encountering a Problem?

  • First, try to disconnect from the network, restart your device, and then reconnect. This fixes most issues.
  • Please let your Educator know if the issues are persistent.
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Log in & App Install

Click the button below to view instructions for logging into Zenoti Mobile and seeing your appointments on your mobile device.

Appointments can be booked through our main Evergreen Beauty College website.

Issues accessing MindTap

If you are new to MindTap, you will need a Course key to activate your account. Please contact your Educator to make sure you have the right course key information and activation code.
If you need to reach out to MindTap (Cengage) Technical support, their direct number is 1-800-354-9706.

MindTap publishes requirements needed to run their online learning platform.  Click here for their technical requirements.

Making sure your hours count

Generally speaking, time within MindTap is consistently calculated based on the activities within the Learning Path, but can be impacted if you navigate away from Mindtap or switch to other tabs to view website or watch other videos.

Specific student behaviors that can impact calculations:

  • Opening multiple MindTap or MindTap activities in multiple tabs
  • Logging in from different devices simultaneously
  • Closing MindTap tab/browser without logging out
  • Using the Cengage mobile app
  • Unstable internet connection

Platform-related items that impact calculations:

  • Not staying within the Learning Path, not using “MindTap Apps” (or time will not calculate)
  • Reading the full eBook (the timer isn’t running)
  • Using resources external to MindTap, such as YouTube or Google Docs, etc.

Video Conferencing Problems

Be sure to do the following when connecting with Microsoft Teams:

  1. Enable/allow access to your camera and microphone
  2. Log in using your EBC credentials instead of “Guest”
  3. Use headphones with a microphone for best sound
  4. Make sure you have a strong wifi or internet connection

Chromebook problem

If you are having a problem with your chromebook that can't be fixed easily, you may need to reach out to the manufacturer

On brand new chromebooks, sometimes they need a little encouragement to turn on for the first or second time. Follow the steps below

  • Unplug for 30 seconds, and then plug the chromebook back into power
  • Press and hold the refresh button at the top of the keyboard (the one with arrow going in a circle). 
  • While it is held down, press and hold the power button.  Once the screen turns on, release all the buttons.

To reset your chromebook, please follow Google's instructions on their support page. 

 

These instructions will delete all data from the chromebook, and make sure you have a clean system just as if it came from the manufacturer.  

 

https://support.google.com/chromebook/answer/183084?hl=en-GB

Replacement power cords for your chromebooks can be purchased directly from the manufacturer's Technical Support. 

 

The power cords are standard, however, and many USB-C rated power adapters will work just fine on the chromebooks.  These 3rd party solutions can be found on Amazon or local retailers, as well. 

CTL Chromebook Technical Support

Chromebooks issued in 2019 and early 2020 from CTL are supported directly by the manufacturer. Chromebooks issued to students have an extended warranty that covers two-way shipping (no cost to student).

Call Customer Service: (800) 642-3087. Provide the laptop serial number and the name of our school for the support team to look up your warranty information.

File an online Warranty Request: https://support.ctl.net/hc/en-us/requests/new

  • Please fill in as much information as possible
  • For the purchase date, put down your start date in school. [Note that the actual purchase date varies, because equipment is often ordered far in advance of when you start school.]
  • The standard warranties do not cover spills, drops, and physical damage due to abuse.

Lenovo Chromebook Technical Support

Lenovo Chromebooks are serviced and have an extended warranty by Lenovo. These warranties also cover shipping both ways (no cost to student)

Online Warranty Information: https://pcsupport.lenovo.com/us/en/contactus

  • You can chat with a support agent, or schedule a call with them at the website
  • You will need your serial number from the bottom of the chromebook to access warranty information
  • Note that the actual purchase date on file with Lenovo varies, because equipment is often ordered far in advance of when you start school.

HP x360 Chromebook Technical Support

HP Chromebooks are serviced by the manufacturer and have a standard warranty.  If you have any issues in processing the warranty, please reach out to your Campus Director (and they will direct you to EBC IT). 

Online Warranty Information:
https://www.support.hp.com/us-en

  • You can chat with a support agent, or schedule a call with them at the website
  • You will need your serial number from the bottom of the chromebook to access warranty information
  • Note that the actual purchase date on file with HP varies, because equipment is often ordered far in advance of when you start school.
  • For active students who require warranty service extended into a 2nd year of schooling, please reach out to your Campus Director and EBC IT.