Computer Support

Computers and devices can be difficult. Here are some resources to help you with your equipment.

Changing your Phone Number?

Your MyEBC login is protected using Multi-factor Authentication (MFA), which sends a code to your phone when logging in.

If you plan to change your phone number or switch to a new phone, it is important that you update your MFA security details BEFORE losing access to your previous phone number.

Instead of your phone number, you can also add in a personal email address or an authenticator app that will let you log in. 

Go to your Security Profile page, and update your MFA details by clicking on the button below. 

Student WiFi Access

Connecting to the internet at each campus can be done through the Student WiFi network. Please speak with your educator to get the latest password, as it can change. You can connect your laptops, phones, and tablets to this network.

Some older devices may have trouble connecting to the network, and some laptops may require software updates to successfully connect. Unfortunately, we can’t actively provide technical support of your personal devices.

Encountering a Problem?

  • First, try to disconnect from the network, restart your device, and then reconnect. This fixes most issues.
  • Please let your Educator know if the issues are persistent.
zenoti corporate logo

Log in & App Install

Click the button below to view instructions for logging into Zenoti Mobile and seeing your appointments on your mobile device.

Appointments can be booked through our main Evergreen Beauty College website.

Video Conferencing Problems

Be sure to do the following when connecting with Microsoft Teams:

  1. Enable/allow access to your camera and microphone
  2. Log in using your EBC credentials instead of “Guest”.  A clue to know you are attending a meeting as a Guest is that the system will prompt you for your name when joining the meeting.
  3. Use headphones with a microphone for best sound
  4. Make sure you have a strong wifi or internet connection

Issues accessing Milady CIMA

If you are new to CIMA, you will need your MyEBC account to log in and use the materials. Please contact your Educator to make sure you are also enrolled into the right course inside of CIMA.
Milady does have a HELP CENTER for students to access the platform, accessible at the link below:

CIMA Help Center for Students - Milady

If you need phone support, you can call them directly at 1-800-648-7450, or file an online ticket through their website here.

Email support can be reached at cimasupport@milady.com

Checking your Activity Log

CIMA's Activity Log tracks all the work and time you are active within the platform. To view your Activity Log, go into your Course and click on "Activity" on the left side of the CIMA dashboard.

The Activity log will show you each activity, task, exam, or video you have participated in and the time you spent on the activity. If you see issues with the Activity Log, please reach out to CIMA Support so that they can correct it.

Many times, if there are activities missing it is because your session timed out (e.g. remember, you have stay active in the dashboard while reading an EBOOK!)

Example Screenshot of Activity Log

Making sure your hours count

Generally speaking, time within CIMA is consistently calculated based on the activities within the Course. 

Once you log into CIMA, you must open up (go into) the course before your time will begin counting.  Once in the course, you must maintain consistent activity (mouse movement and clicks) to keep tracking your time.

If you navigate away from CIMA or switch to other tabs to view website or watch other videos outside of the platform, time you accumulate will be paused.

What you can do to ensure accurate tracking:

  • Make sure you access CIMA using the Google Chrome browser from a laptop.  Do NOT use mobile devices such as tablets or smartphones as time tracking is less accurate. 
  • Do NOT log in from different devices simultaneously.  
  • Be sure you log out explicitly at the end of your study session using the LOG OUT menu button.  Closing your CIMA tab/browser (clicking the ‘X’) without logging out can cause issues in matching up your session times.
  • Ensure you have a stable internet connection; ‘hot spots’ and private ‘VPN’ and public WiFi are not recommended.
  • Ensure you stay inside your course the entire time.  Don’t switch to other websites (e.g. social media) or apps (YouTube, Google Docs, etc)
  • When reading the Ebook, make sure to go back to the main CIMA dashboard and click the timeout “I’m still here” button that pops up after 14 minutes. 

Other Technical Issues?

Are you having other issues with CIMA?  For example:

  • Your log in/log out history is not being recorded correctly
  • Your Activity Log is missing particular activities that you know you did
  • Your browser is not showing the activities or eBook correctly
  • Your CIMA app is having trouble loading
  • The CIMA website is not loading for you

Please contact Milady directly using their phone number or their online support ticket. 

Call them directly at 1-800-648-7450, or file an online ticket through their website here.

Chromebook problem

If you are having a problem with your chromebook that can't be fixed easily, you may need to reach out to the manufacturer

New Chromebook won't turn on

On brand new chromebooks, sometimes they need a little encouragement to turn on for the first or second time. Follow the steps below

  • Unplug for 30 seconds, and then plug the chromebook back into power
  • Press and hold the refresh button at the top of the keyboard (the one with arrow going in a circle). 
  • While it is held down, press and hold the power button.  Once the screen turns on, release all the buttons.
Reset your Chromebook (a.k.a. Factory Reset PowerWash)

To reset your chromebook, please follow Google’s instructions on their support page. 

 

These instructions will delete all data from the chromebook, and make sure you have a clean system just as if it came from the manufacturer.  

 

https://support.google.com/chromebook/answer/183084?hl=en-GB

I lost my power cord and need a replacement

Replacement power cords for your chromebooks can be purchased directly from the manufacturer’s Technical Support. 

 

The power cords are standard, however, and many USB-C rated power adapters will work just fine on the chromebooks.  These 3rd party solutions can be found on Amazon or local retailers, as well. 

CTL Chromebook Technical Support

Chromebooks issued in 2019 and early 2020 from CTL are supported directly by the manufacturer. Chromebooks issued to students have an extended warranty that covers two-way shipping (no cost to student).

Call Customer Service: (800) 642-3087. Provide the laptop serial number and the name of our school for the support team to look up your warranty information.

File an online Warranty Request: https://support.ctl.net/hc/en-us/requests/new

  • Please fill in as much information as possible
  • For the purchase date, put down your start date in school. [Note that the actual purchase date varies, because equipment is often ordered far in advance of when you start school.]
  • The standard warranties do not cover spills, drops, and physical damage due to abuse.

Lenovo Chromebook Technical Support

Lenovo Chromebooks are serviced and have an extended warranty by Lenovo. These warranties also cover shipping both ways (no cost to student)

Online Warranty Information: https://pcsupport.lenovo.com/us/en/contactus

  • You can chat with a support agent, or schedule a call with them at the website
  • You will need your serial number from the bottom of the chromebook to access warranty information
  • Note that the actual purchase date on file with Lenovo varies, because equipment is often ordered far in advance of when you start school.

HP x360 Chromebook Technical Support

HP Chromebooks are serviced by the manufacturer and have a standard warranty.  If you have any issues in processing the warranty, please reach out to your Campus Director (and they will direct you to EBC IT). 

Online Warranty Information:
https://www.support.hp.com/us-en

  • You can chat with a support agent, or schedule a call with them at the website
  • You will need your serial number from the bottom of the chromebook to access warranty information
  • Note that the actual purchase date on file with HP varies, because equipment is often ordered far in advance of when you start school.
  • For active students who require warranty service extended into a 2nd year of schooling, please reach out to your Campus Director and EBC IT.